Refund policy
Damaged, defective, or incorrect items get a free replacement or credit if you file a claim within 10 days of delivery.
We replace or refund items that arrive damaged, with a manufacturing defect, or incorrect. Because pieces can't be resold once shipped, we can't accept returns for change of mind, wrong size/style ordered, unmet expectations, general dissatisfaction, or an incorrect address provided at checkout.
File a claim within 10 days of delivery (the window starts when you receive the package, not the order date):
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Photograph the issue clearly: good lighting, the item in its packaging if possible, any packaging damage.
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Email support@maydria.com with the order number, a description and the photos to start a claim.
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We respond within 3 business days with your choice of a replacement at no cost or a refund issued as Maydria credit; approved resolutions ship or process within 1–3 business days.
No exchanges for wrong size, style, or color preference. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return address: when a return is needed, Maydria issues an address based on the customer's location.